Value in Capabilities

How do you translate such abstract Web 2.0 concepts like connecting, teaming, and sharing into real business value?   First, you have to understand some of the current business challenges many organizations face today.  These include:

  • People – attracting talent, developing leaders, learning, and connecting
  • Knowledge – harnessing, sharing, and finding
  • Lean Processes – functionalization across independent lines of businesses, reducing costs, duplication of effort, time to communicate
  • Focus on customers – enhancing the customer experience and sales force effectiveness
  • Fostering Innovation – across uncoordinated pockets
  • Ethics & Compliance – enabling policy management and strengthening ethics
  • Security – of files and online information

So how will companies meet the business challenges they face?   How will they meet the needs of their employees?   How do you service customers and meet their needs if you can’t connect with them easily?    How do you develop leaders when you can’t find people with the right skills you need or share knowledge effectively?  If you can’t measure the efficiency of a process today because workflows are not audit-able and information is not visible, how can you improve it?  How do you manage risk effectively if you can’t organize your documentation or take the right corrective action at the right time?   How will your organization be able to execute effectively?  

And that’s where a collaboration platform like SharePoint takes center stage.  It provides the capabilities businesses need to optimize resources, develop leaders, learn, streamline operations, and drive profitable growth.   Of course, it’s easy enough to say that SharePoint will lead to efficiencies and resource optimization.   So let’s again ask the question HOW and understand the enabling capabilities of a collaboration platform:

  1. Connect and Develop People.  How?  By quickly connecting colleagues, locating subject matter experts, social learning, and the sharing of informal knowledge.
  2. Reduce learning curves & drive innovation.  How? Through the sharing of ideas, knowhow, and best practices across time, political, and geographic boundaries.
  3. Create efficiencies in business processes.  How? By providing transparency and audit-ability of workflows, and documentation of unstructured work.
  4. Consolidate information and provide visibility.  How? By integrating disjointed back-office application (e.g. ERP, CRM, Project Server, etc..) system data into a centralized and visible dashboard view.
  5. Enable secure teaming. How? By providing a role-based online business context to manage projects, analyze, and act on information & business intelligence.
  6. Focus on customers and partners.  How? By connecting them to employees across geographies in a secure and always available online workspace.
  7. Mitigate risk. How?  Through secure policy management, optimized workflows, and corrective action automation to avoid associated fines or potential loss of contracts.

So there you have them…..7 key enabling capabilities of a collaboration platform.   And this is the true value of connecting, teaming, and sharing….they are capabilities that enable people to execute more effectively.


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